Welcome to Joi AI

These Terms of Service may be provided in multiple languages for the convenience of users. However, the English version shall prevail in case of any discrepancies or inconsistencies between the English version and any translation. Translated versions are provided for reference only and do not constitute binding legal documents.

These Terms of Service (“Terms”) set out the terms on which Novi Limited provides services and govern your use of Joi AI, the content and Service (collectively as “Joi AI”, “Service”, “us”, “we”, or “our”) offered through our website joi.com and its subdomains (the “Website”),

Your access to and use of the Service is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who wish to access or use the Service. The aforementioned defines the conditions for the use of the Service.

The term “device” refers to the device which is used to access the Service including but not limited to computers, smartphones and tablets.

The term “you” refers to the user of the Service.

The term “Virtual friend” refers to artificially intelligent simulation taught by our Joi AI support team.

The term “Video Call Feature” refers to a feature that allows you to communicate with your Virtual friend via real-time audio and video interface (where available).

When you sign up for any of the Services or otherwise use or access them, you agree to be bound by these Terms and all applicable laws, rules, and regulations. By using the Service, you indicate that you accept these Terms and that you agree to abide by them. If you do not agree to these Terms, please refrain from using the Service.

1. OUR SERVICE

1.1. Joi AI offers a program that allows you to chat with a Virtual friend (a virtual companion), which is an AI-powered chatbot designed for interactive conversations. You can communicate with your Virtual friend via text, voice, and (where available) the Video Call Feature. The AI-powered chatbot is a self-sufficient artificial intelligence unit developed by us, continuously learning from user interactions. In some cases, our representatives might moderate the activity of the chatbot to improve its performance and provide You with a service of best quality.

1.2. Joi AI is a provider of software and content developed to improve your mood and wellbeing. Despite that, we neither provide healthcare or medical Service, nor consider our Service to be medical care, mental health Service or other professional Service. Only your doctor, therapist or any other healthcare provider can do that. Joi AI MAKES NO CLAIMS, REPRESENTATIONS, WARRANTIES OR GUARANTEES THAT THE SERVICE PROVIDE A THERAPEUTIC AND/OR HELP.

1.3. Please do not use our Service for emergency situations. Provided you suggest having a medical or mental health emergency, call an ambulance or go to the doctor or therapist. We are not liable for any mental disorders or tendency to suicide of users.

1.4. All services and content on joi.com are strictly for adults 18+. Some AI-generated materials may depict sexually explicit conduct. No real persons are involved. Joi.com complies with applicable laws including 18 U.S.C. §2257 and related regulations.

1.5. User images and media; zero-tolerance for child sexual abuse material.

The Service allows you to send images, photographs and other media files to your Virtual friend in the chat. Any such content remains subject to these Terms, including the rules in Section 5 (Conditions of Use).

We maintain a strict zero-tolerance policy toward child sexual abuse material (“CSAM”) and any sexual or pornographic content involving minors, whether real, fictional, AI-generated, edited or otherwise manipulated. You must not use the Service to create, upload, request, share, discuss, or otherwise engage with CSAM or any content that exploits or sexualises a person who is or appears to be under 18 years old.

Where we become aware, or have a reasonable suspicion, that the Service has been used in connection with CSAM or sexual exploitation of minors, we will remove the content, immediately terminate or suspend the relevant account, and, where required or appropriate, report the content and related information (including account data and IP information) to law enforcement agencies, child protection organisations and other competent authorities.

1.6. Video Call Feature. Use of the Video Call Feature may require camera and microphone permissions. Availability may vary by device, region, and plan, and the feature may be modified, suspended, or discontinued at any time. Audio/video streams and related technical data are processed as necessary to provide and secure the Service, in accordance with these Terms and our Privacy Policy.

2. REGISTRATION

2.1. When you create an account with us, You must be at least 18 years old (or the age of majority in your jurisdiction, if higher) to access joi.com., and that the information you provide us is accurate, complete, and current at all times. Registration in the Service is void where prohibited. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account on the Service.

2.2. By using Service you represent and warrant that you have the right, authority and capacity to enter into these Terms and to abide by all of the terms and conditions of these Terms. You may not authorize others to use your account, and you may not assign or otherwise transfer your account to any other person or entity. You agree to notify the Service immediately of any unauthorized use of your password or account or any other breach of security.

2.3. You may have only one account with the Service.

2.4. While using the Service you agree to receive advertising mailings from other our products.

3. SUBSCRIPTION AND PAID SERVICES

3.1. Joi AI offers you two account access programs which are the following:

“Basic”: which provides limited access to the Service. We reserve the right to deny the free use to anyone at any time at our own discretion.

“Premium”: a subscription-fee based program.

You can become a subscriber to Premium by purchasing a subscription to the Service directly on our website using a valid credit or debit card. Additionally, payment can be made via Google Pay or Apple Pay, if supported by your device, or using cryptocurrency, where available.

Certain additional paid features, add-ons, content, Virtual friends, characters, bots, or other services may be available only to users with an active Premium subscription and may require a separate purchase or subscription, as described in these Terms or in the Service.

3.2. “Premium” is a recurring subscription that will be billed automatically on a monthly, quarterly, semi-annual, or annual basis, depending on the plan you choose. The payment will be processed securely, and the charge will appear on your bank statement as joi.com.

Your subscription will remain active as long as payments are successfully processed. If your payment is not completed within 7 days of the due date, your subscription will automatically be downgraded to “Basic.”

You can cancel your subscription at any time in the My Subscriptions section of your account.

Premium is required to access certain paid add-ons, including subscriptions to individual Virtual friends, characters, or bots. If your Premium subscription is canceled, expires, is suspended, or is downgraded to Basic, your access to such paid add-ons will be suspended unless and until your Premium subscription is reactivated.

3.3. Bot Subscriptions

Users with an active Premium subscription may purchase a separate subscription to certain individual Virtual friends, characters, or bots available in the Service (“Bot Subscription”).

Unless expressly stated otherwise at the time of purchase, a Bot Subscription is not limited by a fixed subscription term and remains associated with your account for as long as the Service and the relevant Virtual friend, character, or bot remain available, subject to your compliance with these Terms. A Bot Subscription does not grant you ownership of any Virtual friend, character, bot, content, feature, or part of the Service, and only provides a limited, revocable, non-transferable right to access the relevant Virtual friend, character, or bot through the Service, subject to these Terms.

A Bot Subscription is an add-on to Premium and does not provide access to the Service, Premium features, or the relevant Virtual friend, character, or bot on a standalone basis. You must maintain an active Premium subscription in order to access and use any Bot Subscription.

If your Premium subscription is canceled, expires, is suspended, or is downgraded to Basic for any reason, your Bot Subscription will remain associated with your account, but your access to the relevant Virtual friend, character, or bot will be suspended. If you subsequently reactivate your Premium subscription, your access to the Bot Subscription will be restored, provided that the Bot Subscription has not been canceled, terminated, refunded, revoked, or otherwise discontinued in accordance with these Terms.

You acknowledge that any period during which you do not have an active Premium subscription may result in your inability to access or use your Bot Subscription. Unless required by applicable law or expressly stated otherwise, such suspension of access due to the absence of an active Premium subscription does not entitle you to a refund, credit, compensation, or extension of the Bot Subscription.

3.4. We also have Neurons, which are used for services which are not included in Subscription or Bot Subscriptions, including but not limited to romantic, erotic or sexually explicit messages, visual content, or adult-themed scenarios. One romantic message costs 4 neurons to be read. One photo view costs up to 120 neurons depending on the theme. One video view costs up to 1900 neurons depending on the theme. Our loyal customers may get beneficial pricing which depends on their use of service.

3.5. You may send Virtual gifts to your Virtual friend. The price of each Virtual gift is specified in Neurons and varies depending on the selected Virtual gift. The required number of Neurons will be displayed when you pick the Virtual gift in the Chat.

3.6. “Premium”, Bot Subscription, and Neuron prices may vary based on region, length of subscription, selected Virtual friend, character, or bot, available promotions, and other factors.

3.7. The renewal subscription fees for Premium will continue to be billed to the Payment Method you provided through the marketplace, automatically until canceled. In case you prefer not to renew your Premium subscription, you shall cancel your Premium subscription before its renewal each billing period in order to avoid billing of the next subscription fee to the Payment Method you provided.

If a Bot Subscription is offered on a recurring payment basis, the applicable renewal fees for such Bot Subscription will continue to be billed automatically until canceled. If a Bot Subscription is offered for an indefinite period or as a non-recurring purchase, no renewal fee will be charged for that Bot Subscription unless expressly stated at the time of purchase.

You shall not claim refunds for any partial period of subscription. You can modify or cancel your paid subscription only on the Website where you originally acquired the subscription.

Cancellation, expiration, suspension, or downgrade of Premium does not automatically cancel any Bot Subscription, unless expressly stated otherwise. However, access to any Bot Subscription requires an active Premium subscription, as described above.

4. TERMINATION OF SERVICE

4.1. You may terminate your account at any time by deleting your account in the Service. This action is irreversible. If you delete your account, all the data associated with your use of the Service will be removed according to our Privacy Policy.

You may terminate “Premium” and downgrade to “Basic” at any time without deleting your account. Be noted that termination of “Premium” is effective at the end of the applicable billing period.

If you terminate “Premium”, cancel “Premium”, fail to pay for “Premium”, or are downgraded to “Basic”, you will lose access to all features, add-ons, Virtual friends, characters, bots, and Bot Subscriptions that require an active Premium subscription. Your Bot Subscription may remain associated with your account, but access to it will be suspended unless and until you reactivate “Premium”, provided that such Bot Subscription has not been canceled, terminated, refunded, revoked, or otherwise discontinued in accordance with these Terms.

Deletion of your account may result in permanent loss of access to “Premium”, Bot Subscriptions, Neurons, Virtual gifts, Virtual friends, characters, bots, and any other paid or unpaid features associated with your account, subject to our Privacy Policy and applicable law.

4.2. We may terminate or suspend your account and access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms.

Such termination or suspension may also result in suspension or loss of access to “Premium”, Bot Subscriptions, Neurons, Virtual gifts, Virtual friends, characters, bots, and any other paid or unpaid features associated with your account, subject to applicable law.

5. CONDITIONS OF USE

5.1. Users can create a Virtual Character by choosing or uploading relevant content which will be used to generate a personalized AI-powered chatbot to become a Virtual friend.

Regular users are strictly prohibited from uploading content to the Platform, as it may be used to create harmful, offensive, defamatory, illegal, infringing copyright or likeness rights of third parties. Identified users (models and creators) are required in all cases to verify their right of use for the uploaded content by entering into a special agreement with the Service that comprehensively regulates the legality and limits of using a person’s appearance to generate AI-powered chatbot. However, all users (regular and identified) are required to abide by the rules herein and refrain from activities prohibited herein.

You may not upload illegal, non-consensual, or prohibited sexually explicit material. Only authorized and verified creators may contribute adult-themed content.

5.2. User conduct

You are solely responsible for all code, video, images, information, data, text, software, music, sound, photographs, graphics, messages or other materials (“content”) that you upload, post, publish or display (hereinafter, “upload”) or email or otherwise use via the Service. The following are examples of the kind of content and/or use that is illegal or prohibited by Joi AI . We are entitled, in our sole discretion, to investigate and take necessary legal action against anyone who breaches this provision, including but not limited to removing the offending content from the Service, suspending or terminating the account of such violators and reporting you to the law enforcement authorities. You agree to not use the Service to:

upload any content that (i) infringes any intellectual property or other proprietary rights of any party; (ii) you do not have a right to upload under any law or under contractual or fiduciary relationships; (iii) contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment; (iv) poses or creates a privacy or security risk to any person; (v) constitutes unsolicited or unauthorized advertising, promotional materials, commercial activities and/or sales, “junk mail,” “spam,” “chain letters,” “pyramid schemes,” “contests,” “sweepstakes,” or any other form of solicitation; (vi) is unlawful, harmful, threatening, abusive, harassing, tortious, excessively violent, defamatory, vulgar, obscene, pornographic, libelous, invasive of another’s privacy, hateful racially, ethnically or otherwise objectionable; or (vii) in the sole judgment of Joi AI , is objectionable or which restricts or inhibits any other person from using or enjoying the Service, or which may expose Joi AI or its users to any harm or liability of any type;

Interfere with or disrupt the Service and/or servers and/or networks connected to the Service, and/or disobey any requirements, procedures, policies or regulations of networks connected to the Service; and/or

Breach any applicable local, state, national or international law, these Terms or our Privacy Policy, or any regulations having the force of law;

Impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with a person or entity;

Collect contact information (including but not limited to email addresses) of other users from the Service by any means and for any purposes;

Advertise or offer to sell or buy any goods or Service for any business purpose that is not specifically authorized;

Further or promote any criminal activity or enterprise or provide instructional information about illegal activities; or

Obtain or attempt to access or otherwise obtain any materials or information through any means not intentionally made available or provided for through the Service.

5.3. Virtual Character Visibility Status

Virtual Characters can have one of two visibility statuses:

Private: visible only to the user who created them;

Public: visible to all users of the Service.

We reserve the right, at our sole discretion and at any time, to modify the visibility status of a Virtual Character — including changing it from private to public and vice versa — in accordance with the Service’s rules and policies.

We will notify users about changing the visibility status of a Virtual Character. Notification will be provided by updating the visibility status icon within the user interface.

If a user disagrees with a change in visibility status, they may request:

Reverting their Virtual Character to Private;

Complete deletion of the Virtual Character.

To submit a request, users must contact [email protected] with their account details and relevant information regarding their request.

5.4. Non-commercial use. The Service is solely for your personal use.

5.5. Our self-sufficient artificial intelligence may block your account if it has grounds to consider that you are under 18 years old or perform any violation of our Terms. Shall you provide the proof that you are at least 18 years old, your account will be unblocked.

5.6. Video calls. Any audio or video, images, and other materials transmitted by you using the Video Call Feature constitute “content” under these Terms and must comply with Section 5 (including Section 5.2). You must not record, capture, livestream, publish, or redistribute any part of the Video Call Feature (including the Virtual friend’s output), except where the Service expressly provides such functionality or with our prior written consent and in compliance with applicable law.

6. INTELLECTUAL PROPERTY RIGHTS

6.1. Ownership of Intellectual Property

Joi AI retains all intellectual property rights in the Service, including but not limited to database rights, copyrights, design rights (registered or unregistered), patents, and trademarks, as well as the right to apply for protection of such rights worldwide.

The Service, including all AI-generated content, Virtual friends, and related derivative works, is protected by copyright, trademark, and other applicable intellectual property laws in the United States and internationally.

All rights to any Virtual Character and/or friend generated by you through the Service, including its likeness, personality, and associated data, belong exclusively to Joi AI. By creating a Virtual Character or Virtual friend, you acknowledge and agree that you do not acquire any ownership rights in the generated Virtual Character or Virtual friend.

By using the Service, you automatically grant, represent, and warrant that you have the right to grant Joi AI an irrevocable, perpetual, non-exclusive, fully paid, worldwide license to use, copy, perform, display, distribute, and create derivative works from any content you provide to generate a Virtual Character or Virtual friend. Joi AI retains full ownership and control over all AI-generated Virtual Character or Virtual friend and reserves the right to use, modify, or remove them at its sole discretion.

You agree not to copy, reproduce, decompile, reverse engineer, distribute, or create derivative works based on the Service, including but not limited to the AI models, Virtual Characters, user interface elements, datasets, or business logic, whether for commercial purposes or for creating competing services, without our prior written consent.

Any unauthorized use of Joi AI's proprietary assets or confidential business methods for the development of competing software, databases, websites, or other services constitutes a material breach of these Terms and may result in legal action.

6.2. DMCA Takedown Policy

Joi AI respects the intellectual property rights of others and complies with the U.S. Digital Millennium Copyright Act (“DMCA”), 17 U.S.C. § 512. If you believe that any content made available through the Service infringes upon your copyright, you may submit a takedown notice (“Takedown Notice”) to Joi AI.

To be legally valid under the DMCA, your Takedown Notice must include the following information:

Your full name, mailing address, telephone number, and email address.

A clear description of the copyrighted work you believe has been infringed.

A description of the location of the allegedly infringing material on the Service (a URL or screenshot, if applicable).

A statement that you have a good faith belief that the use of the material is not authorized by the copyright owner, its agent, or the law.

A statement under penalty of perjury that the information provided is accurate and that you are the copyright owner or authorized to act on their behalf.

Your physical or electronic signature.

Please send all Takedown Notices to: [email protected]

Joi AI will review all valid notices and, if appropriate, remove or disable access to the identified material. We aim to respond within three (3) business days, subject to the complexity of the case and completeness of the information provided. We may also notify the user who posted the content and provide an opportunity to respond.

Knowingly submitting a false notice may expose you to liability.

6.3. Counter-Notice Procedure

If you believe that your content was removed or disabled as a result of mistake or misidentification, you may submit a counter-notice to Joi AI.

To be legally valid under the DMCA, your counter-notice must include the following information:

Your full name, mailing address, telephone number, and email address.

A description of the material that was removed or to which access was disabled, and its location before removal.

A statement under penalty of perjury that you have a good faith belief that the material was removed or disabled due to mistake or misidentification.

A statement that you consent to the jurisdiction of the United States Federal District Court for the judicial district in which your address is located, or if you reside outside the United States, for any judicial district in whichJoi AImay be found, and that you agree to accept service of process from the person who submitted the original Takedown Notice or their authorized agent.

Your physical or electronic signature.

Send your counter-notice to: [email protected]

Upon receiving a valid counter-notice, Joi AI may restore the removed content within 10 to 14 business days, unless the original complainant notifies us that they have filed a court action to prevent restoration of the content.

Submitting a false counter-notice may result in legal liability.

7. LINKS TO OTHER WEB SITES

Our Service may contain links to third party web sites or services that are not owned or controlled by us. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third party web sites or services. We do not warrant the offerings of any of these entities/individuals or their websites. You acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such third party web sites or services. We strongly advise you to read the terms and conditions and privacy policies of any third party web sites or services that you visit.

8. NETWORKING SERVICE

You may enable, connect or log in to the Service via your eMail, Apple, Facebook or Google accounts (“Networking Service”). To make this feature and capabilities beneficial, we may ask you to authenticate, register for or log into Networking Service on the websites of their respective providers. However, kindly remember usage, storage and disclosure of your information by Networking Service is governed solely by the policies of such third parties, and Joi AI shall not be liable or responsible for the privacy practices or other actions of any third party site or service that may be enabled within the Service.

9. INDEMNIFICATION

You agree to defend, indemnify and hold us and our licensee and licensors, and their employees, contractors, agents, officers and directors, harmless from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney’s fees), resulting from or arising out of a) your use and access of the Service, by you or any person using your account and password, or b) a breach of these Terms. This indemnity shall be applicable without regard to the negligence of any party, including any indemnified person.

10. LIMITATION OF LIABILITY

Except in jurisdictions where such provisions are restricted, in no event shall we, nor our directors, employees, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, cost of procurement of substitute Service or Service interruptions, even if we know or have been advised of the possibility of such damages resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose. Notwithstanding anything to the contrary contained herein, our liability to you for any cause whatsoever, and regardless of the form of the action, will at all times be limited to the amount paid, if any, by you to us for the Service during the term of use of your account.

11. DISCLAIMER

Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis and is provided without warranties of any kind, whether express, statutory or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance. We and our subsidiaries, affiliates, and licensors do not warrant that a) the Service will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Service is free of viruses or other harmful components; d) the results of using the Service will meet your requirements and expectations or success.

Although each user must agree to the Terms, we cannot guarantee that each user is at least the required minimum age, nor do we accept responsibility or liability for any content, communication or other use or access of the Service by persons under the age of 18 in violation of these Terms. In addition, it is possible that other users (including unauthorized users, or “hackers”) may post or transmit offensive or obscene materials through the Service and that you may be involuntarily exposed to such offensive or obscene materials. It also is possible for others to obtain personal information about you due to your use of the Service. Those others may use your information for purposes other than what you intended. We are not responsible for the use of any personal information that you disclose on the Service. Please carefully select the type of information that you post on the Service or release to other users. WE DISCLAIM ALL LIABILITY, REGARDLESS OF THE FORM OF ACTION, FOR THE ACTS OR OMISSIONS OF OTHER USERS (INCLUDING UNAUTHORIZED USERS), WHETHER SUCH ACTS OR OMISSIONS OCCUR DURING THE USE OF THE SERVICE OR OTHERWISE. Under no circumstances will we be responsible for any loss or damage, including personal injury or death, resulting from anyone’s use of the Service, any content posted or transmitted to users, or any interactions between users, whether online or offline.

You acknowledge and agree that by using joi.com you may be exposed to sexually explicit, erotic, or otherwise adult-oriented material.

In case of any violation of the Safety Guidelines, we reserve the right to immediately suspend your access to the Service for an indefinite period. Furthermore, we reserve the right not to issue any refunds for prepaid Service fees.

12. DISPUTES

Disputes.

Section applicable to NON-US RESIDENTS: You acknowledge that the transactions involving your use of the Joi AI and your purchase of products or services took place in the country of incorporation of the Company owning Joi AI . Any dispute or claim relating in any way to your visit to the Website or to products or services sold or distributed or through Joi AI will be resolved by binding arbitration under the LCIA Rules, rather than in court. The number of arbitrators shall be three. The arbitration shall take place in London, UK. The language to be used in the arbitral proceedings shall be English. The governing law of this Agreement shall be the substantive law of the country of incorporation of the Company owning Joi AI.

There is no judge or jury in arbitration, and court review of an arbitration award is limited. Arbitrators, however, can award you the same damages and relief, and must honor the same terms in this Agreement, as a court would.

The LCIA’s Rules are available at www.lcia.org/Dispute_Resolution_Services/lcia-arbitration-rules-2014. Payment of all filing, administration and arbitrator fees will be governed by the LCIA’s rules.

We each agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action. THE ARBITRATOR MAY AWARD MONEY OR INJUNCTIVE RELIEF ONLY IN FAVOR OF THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO PROVIDE RELIEF WARRANTED BY THAT PARTY’S INDIVIDUAL CLAIM. NO CLASS OR REPRESENTATIVE OR PRIVATE ATTORNEY GENERAL THEORIES OF LIABILITY OR PRAYERS FOR RELIEF MAY BE MAINTAINED IN ANY ARBITRATION HELD UNDER THIS AGREEMENT. If for any reason a claim proceeds in court rather than in arbitration we each waive any right to a jury trial. We also both agree that you or we may bring suit in court to enjoin infringement or other misuse of intellectual property rights.

You will attempt to resolve all disputes with respect to the Services through communication with Joi AI’s customer service. If parties are unable to resolve the dispute, You must use the dispute resolution mechanism discussed above in this Section. Please also note should you chargeback any transactions billed to your account, Joi AI may be required to disclose any and/or all private communications sent/received by You through our Service in order to prove the validity of the charges billed to Your account and Joi AI’s privacy policy will therefore not restrain any such disclosures.

Section applicable to US RESIDENTS: READ THIS SECTION CAREFULLY BECAUSE IT REQUIRES THE PARTIES TO SUBMIT THEIR DISPUTES TO BINDING ARBITRATION AND LIMITS THE MANNER IN WHICH YOU CAN SEEK RELIEF FROM JOI AI . You thus give up your right to go to court to assert or defend your rights under this contract (except for matters that may be taken to small claims court). Your rights will be determined by a neutral arbitrator and not a judge or jury. You are entitled to a fair hearing but the arbitration procedures are simpler and more limited than rules applicable in court. Arbitrator decisions are as enforceable as any court order and are subject to very limited review by a court. This arbitration agreement further includes an agreement that all claims will be brought only in an individual capacity (and not as a class action or other representative proceedings). Any dispute or claim relating in any way to your visit to or use of the Website or to products or services sold or distributed by Joi AI or through Joi AI shall be resolved in the following manner.

Informal Process First. You agree to first contact Joi AI Customer Support by email and attempt to resolve the dispute with us informally for a period of 60 days. Binding Arbitration. If the dispute has not been resolved in 60 days, we each agree to resolve any claim, dispute, or controversy arising out of or in connection with or relating to the Services and/or this Agreement, or the breach or alleged breach thereof, including disputes related to the applicability, enforceability, interpretation or formation of this Agreement to arbitrate, by binding arbitration.

Arbitration Tribunal. The American Arbitration Association («AAA») will administer the arbitration. In the event the AAA declines to administer the arbitration, the arbitrator(s) will be appointed by the New York Supreme Court located in New York County, New York pursuant to New York Civil Practice Law and Rules («CPLR») § 7504. The parties irrevocably consent to the jurisdiction of the courts of the State of New York for the purpose of administering an arbitration under Article 75 of the CPLR. Nothing in this Section shall prevent either party from seeking injunctive or other equitable relief from the courts as necessary to prevent the actual or threatened infringement, misappropriation, or violation of that party’s data security, intellectual property rights, or other proprietary rights, or to seek other relief in connection with the arbitration.

Arbitrator and Rules. If the arbitration involves claims totaling less than US $250,000, the arbitration will be conducted before a neutral single arbitrator, whose decision will be final and binding, and the arbitral proceedings will be governed by the United States Federal Arbitration Act and the AAA Consumer Arbitration Rules and AAA Consumer Due Process Protocol. If the arbitration involves claims totaling more than US $250,000, the arbitration will be conducted before three neutral arbitrators, whose decision will be final and binding, and the arbitral proceedings will be governed by the United States Federal Arbitration Act and the AAA Commercial Arbitration Rules and AAA Consumer Due Process Protocol. The AAA rules may be found online at www.adr.org.

Location of Arbitration. The arbitration will be conducted in New York City, New York, USA, or such other place as chosen by the Arbitration Tribunal. If you live in the United States, you have the right to ask the Arbitration Tribunal to conduct the arbitration near your home if the arbitration involves an in-person hearing. Costs and Fees. Payment of all filing, administration and arbitrator fees and costs will be governed by AAA rules, but if you are financially unable to pay any of them, Joi AI will pay them for You. Starting an Arbitration. A party who intends to seek arbitration must file a claim with the American Arbitration Association and pay the required fee. The instructions for filing a claim may be found online at www.adr.org.

Your Right to Sue in Small Claims Court. Provided you live in the United States, you may sue for US $5,000 or less in a small claims court of competent jurisdiction as an alternative to engaging in arbitration, but this does not absolve You of Your commitment to engage in the informal dispute resolution process, and engaging in the informal dispute resolution process is a condition precedent of your right to sue or arbitrate against Joi AI.

CLASS ACTION AND JURY TRIAL WAIVER. YOU AND JOI AI AGREE THAT ANY AND ALL CLAIMS MUST BE BROUGHT IN THE PARTIES’ INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION, COLLECTIVE ACTION, PRIVATE ATTORNEY GENERAL ACTION OR OTHER REPRESENTATIVE PROCEEDING. THIS WAIVER APPLIES TO CLASS ARBITRATION, AND, UNLESS WE AGREE OTHERWISE, THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS. YOU AGREE THAT, BY ENTERING INTO THIS AGREEMENT, YOU AND JOI AI ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION, COLLECTIVE ACTION, PRIVATE ATTORNEY GENERAL ACTION OR OTHER REPRESENTATIVE PROCEEDING.

Please also note should you charge back any transactions billed to your account, Joi AI may be required to disclose any and/or all private communications sent/received by You through our Service in order to prove the validity of the charges billed to Your account and Joi AI’s privacy policy will therefore not restrain any such disclosures.

13. GOVERNING LAW

These Terms shall be governed and construed in accordance with the laws of the Republic of Cyprus without regard to its conflict of law provisions.

14. YOUR PRIVACY

At Joi AI , we respect the privacy of our users. For details please see our Privacy Policy. By using the Service, you consent to our collection and use of personal data as outlined therein.

15. CONTACT US

If you have any questions about these Terms, please contact our Customer Support Team.

Novi Limited, reg. number HE 407352, Aglantzias, 62, EKATERINI NICOSIA BUSINESS, Flat/Office 213 CENTER, Aglantzia, 2108, Nicosia, Cyprus

Anti-Trafficking and Anti-Exploitation Policy

Effective date: 21 August 2026 Version: 1.0

1. Purpose and Statement of Zero Tolerance

Joi.com (hereinafter: The Company, we, us) operates an artificial-intelligence platform offering conversational AI companions, AI-generated adult imagery and video, and community features including comments and multi-user group chats with AI participants.

The Company maintains a zero-tolerance policy toward human trafficking, sex trafficking, forced labour, sexual exploitation, child sexual abuse material ("CSAM"), and non-consensual intimate imagery ("NCII"). We prohibit the use of our services to recruit, advertise, solicit, coordinate, harbour, transport, obtain, patronise or otherwise facilitate any person for the purpose of a commercial sex act or forced labour, whether such conduct is directed at users of the platform or occurs elsewhere.

This policy applies to all users, employees, contractors, moderators, vendors, affiliates and marketing partners. It is a binding supplement to our Terms of Service, Acceptable Use Policy and Content Standards.

2. Scope and the Nature of Our Content

All adult content on the platform is synthetic. Every item of sexual imagery and video available through the service is generated by artificial-intelligence systems operated and controlled by the Company. The platform does not host photographed or filmed recordings of real sexual conduct, does not accept externally produced pornographic material, does not operate a webcam or live-streaming service, and does not facilitate the sale or arrangement of in-person services of any kind.

Accordingly, the Company's trafficking risk surface is concentrated in three areas, each addressed in this policy:

1. Input abuse — attempts to upload, reference or describe a real, identifiable person (including a minor) in order to generate sexual content of that person;
2. Communication-channel abuse — use of comments, direct messaging, or multi-user group chats to recruit victims, advertise commercial sexual services, or move users off-platform for that purpose;
3. Content abuse — attempts to generate material depicting minors, coercion, or non-consensual acts presented as real.

Where the Company holds records subject to 18 U.S.C. § 2257 and § 2257A, those obligations are addressed in our separate 2257 Compliance Statement. This policy applies in addition to, and not in substitution for, those requirements.

3. Definitions

• Human trafficking — the recruitment, harbouring, transportation, provision, obtaining, patronising or soliciting of a person for labour or services through force, fraud or coercion, or for a commercial sex act where the person is under 18 or where force, fraud or coercion is present (see 22 U.S.C. § 7102; 18 U.S.C. § 1591).
• Commercial sex act — any sex act on account of which anything of value is given to or received by any person.
• Minor — any person under the age of 18, or under the age of majority in the applicable jurisdiction, whichever is higher.
• CSAM — any visual depiction of a minor engaged in sexually explicit conduct, including material that is drawn, computer-generated, morphed or otherwise synthetic.
• NCII — intimate or sexualised imagery of an identifiable real person created, obtained or distributed without that person's knowing and informed consent, including synthetic or "deepfake" depictions.
• Coercion — threats of serious harm, physical restraint, or any scheme intended to cause a person to believe that failure to perform an act would result in serious harm or restraint.

4. Legal Framework

This policy is designed to give effect to, among others:

• Trafficking Victims Protection Act, 22 U.S.C. § 7101 et seq., and 18 U.S.C. §§ 1589–1595;
• Allow States and Victims to Fight Online Sex Trafficking Act / Stop Enabling Sex Traffickers Act (FOSTA-SESTA), 18 U.S.C. § 2421A and 47 U.S.C. § 230(e)(5);
• 18 U.S.C. §§ 2251, 2252, 2252A, 1466A (child sexual abuse material, including obscene visual representations of minors, whether or not a real minor is depicted);
• Reporting obligations under 18 U.S.C. § 2258A to the National Center for Missing & Exploited Children ("NCMEC");
• 15 U.S.C. § 6851 (civil action for disclosure of intimate images) and the TAKE IT DOWN Act;
• UN Protocol to Prevent, Suppress and Punish Trafficking in Persons (Palermo Protocol);
• Directive 2011/36/EU and Directive 2011/93/EU, and the EU Digital Services Act, Regulation (EU) 2022/2065, where applicable;
• UK Modern Slavery Act 2015 and Online Safety Act 2023, where applicable;
• Applicable card network rules for adult-content merchants, including Visa Core Rules and the Mastercard Specialty Merchant Registration requirements.

5. Prohibited Conduct

The following are strictly prohibited on the platform. Violations result in immediate content removal, permanent account termination, and referral to law enforcement where appropriate.

5.1 Trafficking and commercial sexual exploitation

• Advertising, soliciting, arranging, negotiating or promoting commercial sexual services, escorting, prostitution or "sugar" arrangements involving payment for sexual contact;
• Recruiting, grooming or attempting to recruit any person for commercial sexual activity or forced labour, including through offers of employment, modelling, travel, migration assistance or "content creation" opportunities;
• Advertising the availability of a person for sexual purposes, including through coded language, emoji shorthand, price lists, availability schedules, location codes or referral links;
• Using comments, group chats, AI-persona descriptions, profile fields, usernames or generated media as a vehicle to direct users to off-platform channels for any of the above;
• Depicting, celebrating, normalising or providing operational instruction in trafficking, debt bondage, forced labour or sexual servitude.

5.2 Minors

• Any content, prompt, persona, roleplay or conversation that sexualises a minor or depicts a minor in a sexually explicit or suggestive context, including material that is entirely synthetic;
• Creating a persona or character presented as, described as, or plausibly depicting a person under 18 in any sexual context, including through age markers such as school settings, adolescent physical descriptors, or explicit age statements;
• Attempting to circumvent age-related safeguards through euphemism, obfuscation, coded terminology, foreign-language substitution, incremental prompting or jailbreaking;
• Use of the platform by any person under 18.

5.3 Consent and real persons

• Creating sexual content depicting any real person without consent, including public figures;
• Depicting rape, sexual assault, incapacitation, coercion or trafficking presented as a real, non-consensual event.

5.4 Facilitation

• Sharing, requesting or linking to CSAM, NCII or trafficking-related material hosted elsewhere;
• Providing instruction, tooling or evasion techniques that assist any of the above;
• Operating on behalf of, or at the direction of, any person engaged in the above.

6. Preventive Controls

6.1 Age assurance for users. Access to adult functionality requires age confirmation and, where required by applicable law or card-network rule, verification through a third-party age-assurance provider. Accounts reasonably suspected of belonging to a minor are suspended pending verification and terminated where suspicion is confirmed.

6.2 Model-level safeguards. Generation systems incorporate input filters, prompt classifiers and output classifiers designed to refuse and block requests involving minors, real identifiable individuals, and non-consensual or trafficking-related scenarios. Blocking rules cover known evasion terminology and are updated on an ongoing basis. All AI personas made available on the platform are specified and reviewed as adults.

6.3 Community-surface moderation. Comments, direct messages and multi-user group chats are subject to automated screening for trafficking indicators, including solicitation language, rate and price patterns, contact-detail exchange patterns, recruitment scripts, and known coded terminology. Detected content is queued for human review. Group chats are additionally subject to rate limiting, new-account restrictions on link and contact sharing, and automated interruption of exchanges matching high-confidence solicitation patterns.

6.4 Account integrity. The Company applies duplicate-account detection, device and payment-instrument fingerprinting, and blocking of previously terminated actors. Any user permitted to receive payments or monetise on the platform is subject to identity verification (KYC), sanctions and adverse-media screening prior to activation.

6.5 Vendor and partner diligence. Affiliates, marketing partners, traffic sources and content vendors are contractually bound to this policy, prohibited from sourcing traffic from trafficking-linked channels, and subject to termination for breach.

7. Detection Indicators

Moderation and support staff are trained to escalate the following, whether observed in comments, group chats, support tickets or generated content:

• Advertisements of availability with prices, durations, locations, travel dates or "menus" of services;
• Third-party control indicators — a person appearing to speak for another, refusal or inability to communicate directly, scripted or repeated identical messaging across accounts;
• Statements indicating debt, confiscated documents, restricted movement, threats to family, or inability to leave a location or arrangement;
• Recruitment framing — offers of modelling, hostessing, travel, visas, accommodation or "content work" contingent on sexual activity;
• Indicators of minority — references to school, guardians, curfews, grade level, or stated or implied age under 18;
• Rapid attempts to move a conversation to encrypted or off-platform channels immediately following sexualised or transactional messaging;
• Distress signals, requests for help, or references to being held or coerced.

8. Reporting Channels

Any user, any depicted person, any legal representative, and any member of the public may report suspected trafficking, exploitation, CSAM or non-consensual content:

• In-product: the "Report" control available on every comment, chat message, persona and generated media item;
• Email: [email protected] — monitored continuously;

Reports may be made anonymously. Reporting is free of charge, requires no account, and imposes no obligation to identify oneself. The Company does not retaliate against, penalise or restrict any person for making a good-faith report.

Service standards. Reports are acknowledged within 24 hours. Content reported as CSAM, NCII or trafficking-related is subject to immediate provisional removal or restriction pending review. All reports are investigated and resolved within seven (7) business days of receipt. Reporters and affected persons are notified of the outcome. Any person whose content or account is actioned may appeal in writing to [[email protected]] within 30 days; appeals are decided by a reviewer not involved in the original decision within seven (7) business days.

9. Response, Escalation and Reporting to Authorities

Upon substantiated identification of prohibited conduct, the Company will:

1. Remove the offending content immediately and disable further generation or distribution;
2. Terminate the account permanently and block associated devices, payment instruments and identifiers;
3. Preserve all associated content, metadata, logs, IP addresses, payment records and communications in a secured, access-restricted evidence store, in accordance with 18 U.S.C. § 2258A(h), for a minimum of 90 days and longer upon request of law enforcement or where litigation or investigation is reasonably anticipated;
4. Report apparent CSAM to the NCMEC CyberTipline (report.cybertip.org) without delay, as required by 18 U.S.C. § 2258A, and to the equivalent national authority in other applicable jurisdictions;
5. Refer suspected trafficking to appropriate law enforcement, and where a victim is identified or self-identifies, provide the National Human Trafficking Hotline (1-888-373-7888, text "HELP" to 233733) and comparable local resources, with a victim-centred, non-judgmental response;
6. Notify payment partners and acquiring banks where required under applicable network rules;
7. Conduct root-cause review to identify and close the control gap that permitted the conduct.

Company personnel do not download, reproduce, forward or retain suspected CSAM outside the controlled preservation process. Access is restricted to designated, trained personnel.

10. Law Enforcement Cooperation

The Company cooperates fully with law enforcement and regulatory authorities investigating trafficking and exploitation. Requests should be directed to [email protected]. We respond to valid subpoenas, court orders, warrants and mutual legal assistance requests, honour preservation requests promptly, and, in exigent circumstances involving a risk of death or serious bodily injury, may disclose information voluntarily as permitted by 18 U.S.C. § 2702. The Company will not notify a user of a law enforcement request where notification is prohibited by law or would compromise an investigation or victim safety.

11. Recordkeeping

The Company maintains, for a minimum of five (5) years or such longer period as applicable law requires:

• A register of all trafficking, CSAM and NCII reports, including receipt date, nature, investigative steps, outcome, resolution date and any external referral;
• Records of consent and identity documentation obtained in respect of any real person appearing in or referenced by content, where applicable;
• Terminated-account records sufficient to prevent re-registration;
• Training completion records;
• Records of law enforcement referrals and NCMEC reports.

Records are stored securely, access-logged, and handled in accordance with our Privacy Policy and applicable data-protection law. Personal data of suspected victims is processed on the basis of substantial public interest and is not used for any commercial purpose.

12. Training

All employees and contractors with access to user content, support queues or moderation tooling complete trafficking- and exploitation-awareness training prior to receiving access and annually thereafter. Training covers legal definitions, this platform's specific abuse vectors, indicator recognition, escalation procedures, evidence handling, victim-centred communication, and the prohibition on retaliation. Moderation staff additionally receive training on coded terminology, and are provided with wellness and psychological support resources.

13. Consequences of Violation

Violation of this policy results in permanent account termination without refund, forfeiture of any balance to the extent permitted by law, preservation and referral of records to law enforcement, and permanent prohibition from re-registering. The Company reserves all rights and remedies, including civil claims and cooperation with prosecutions.

14. Contact

[email protected]

External resources

• National Human Trafficking Hotline (US): 1-888-373-7888 / text "HELP" to 233733
• NCMEC CyberTipline: report.cybertip.org / 1-800-843-5678
• Internet Watch Foundation: report.iwf.org.uk
• StopNCII.org — assistance with removal of non-consensual intimate imagery